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pc-mike798
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How do I obtain my PAC code from Virgin?

I have searched Virgin website for details on obtaining my PAC Code, but with no luck.

Does anyone know how to obtain a PAC Code from Virgin?

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Superuser
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Re: How do I obtain my PAC code from Virgin?


pc-mike798 wrote:

I have searched Virgin website for details on obtaining my PAC Code, but with no luck.

Does anyone know how to obtain a PAC Code from Virgin?


Generally you ring 789 / 0345 600 0789 to ask for it

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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pc-mike798
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Re: How do I obtain my PAC code from Virgin?

Thank you.
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Superuser
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Re: How do I obtain my PAC code from Virgin?


pc-mike798 wrote:

I have searched Virgin website for details on obtaining my PAC Code, but with no luck.

Does anyone know how to obtain a PAC Code from Virgin?


Generally you ring 789 / 0345 600 0789 to ask for it

- - - - - -
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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pc-mike798
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Re: How do I obtain my PAC code from Virgin?

Thank you.
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slated
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Re: How do I obtain my PAC code from Virgin?

Any reason why it isn't simply and readily available via the website? I've just been all the way through the wretched menu system, only to be told at the very end that there is nobody there at the moment, please call back at a time which suits yourselves but does not suit me. Fair enough - everybody deserves Sunday off - so would it not be far simpler just to make the PAC codes available via the online account?


Shelke wrote:

pc-mike798 wrote:

I have searched Virgin website for details on obtaining my PAC Code, but with no luck.

Does anyone know how to obtain a PAC Code from Virgin?


Generally you ring 789 / 0345 600 0789 to ask for it


 

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Forum Team
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Re: How do I obtain my PAC code from Virgin?

Hi slated,

 

Thanks for posting.

 

I suppose it's because the retentions team have a chance to chat to you in person and see if they can offer you a suitable deal to stay.

 

I'm not aware of any provider where you're able to get a PAC code online but I could be wrong.

 

Thanks


Rich
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Re: How do I obtain my PAC code from Virgin?

No, you are probably right, you are not free to leave without running the gauntlet of a "conversation". To be fair to Virgin, the "conversation" was not too arduous. And yes, a better deal appeared from under the table.

 

Telcos do not feel such a pressure to offer their customers the very best deal up-front if they know that they can not leave without first going through such a process. But I understand that change is on its way. Then the choice will be to put the best deals on the table, not under, or risk losing customers.

 

Thanks for your input.

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Re: How do I obtain my PAC code from Virgin?


Rich_B wrote:
I'm not aware of any provider where you're able to get a PAC code online but I could be wrong.

GiffGaff

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