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norrieb1
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Message 1 of 8
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How do I delete an old phone accout from my mobiles

I have been trying to delete an old account from my Mobiles account, when I asked a rep at Virgin Mobile how I managed this he just told me that a tech told him I can manage it myself, well I can't, any ideas.

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Forum Team (Retired) Mat_H
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Message 2 of 8
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Re: How do I delete an old phone accout from my mobiles

Hi Norrieb1,

 

Sorry to hear you're unable to remove the account.

 

Are you still having issues with this?

 

Let me know as soon as you can Smiley Happy

 

Thanks,

Mat


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norrieb1
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Message 3 of 8
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Re: How do I delete an old phone accout from my mobiles

Sorry it's taken so long to get back to you Mat_H been having other issues with Virgin Mobile, I still cannot delete an account that ended this year but still shows up as an account when I wanted to get another phone, I have tried from My Mobile but still cannot remove the finished account.

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Forum Team (Retired) Mat_H
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Message 4 of 8
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Re: How do I delete an old phone accout from my mobiles

Thanks for letting me know Norrieb1 Smiley Happy


I'll flag this up to my team who can make sure that this all sorted.


I'll get back to you as soon as possible.


Thanks,

Mat


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ericos
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Message 5 of 8
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Re: How do I delete an old phone accout from my mobiles

I also cant see how to delete old phones from My Mobile. The ability to change device type for accounts has still not been addressed since the site was upgraded & the device reverted to old previous phones.

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ChrisM_OK
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Message 6 of 8
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Re: How do I delete an old phone accout from my mobiles

You think you've got problems... I have 4 numbers on my details and the phone/info for every one is wrong. I've e-mailed "The Team" but nothjing haas been done after 3 weeks. I am also being over-charged but cannot get a response to e-mails or get through on 789 or 150 :-(

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bowman104
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Message 7 of 8
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Re: How do I delete an old phone accout from my mobiles

Same here, Had 3 pay as you go sims that I payed together, now only using two. The one I'm no longer using has been put in a separate pay as you go account that I would like gone, any way of doing this?

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Forum Team
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Message 8 of 8
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Re: How do I delete an old phone accout from my mobiles

Hi bowman104,

 

Thanks for taking the time to post.

 

SIM cards will become inactive if not used in 180 days. So you could just let it run its life and it'll be disconnected in due course.

 

Alternatively, if you no longer require the card you can call the team on 789 from a Virgin Mobile or 0345 6000 789 from any other phone.

 

I hope this helps. Please let me know if you need anything else.

 

Thanks


Rich
Forum Team
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