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dflory
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How can I speak to someone about my 4G upgrade?

Any one know a landline number I can call from a non VM landline to sort out problems with my 4G upgrade?

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teabag
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Re: How can I speak to someone about my 4G upgrade?

From the Contact Us link at bottom of page: 0345 6000 789
---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.

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teabag
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Re: How can I speak to someone about my 4G upgrade?

From the Contact Us link at bottom of page: 0345 6000 789
---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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dflory
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Re: How can I speak to someone about my 4G upgrade?

thanks
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paperclip
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Re: How can I speak to someone about my 4G upgrade?


dflory wrote:
thanks

May I ask what the issue was please?

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dflory
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Re: How can I speak to someone about my 4G upgrade?

Having upgraded my daughters phone contract to increase her data allowance and to add 4G capability she has ended up with no internet access at all !! most disappointing but should be sorted in 24 hours....I hope.

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Acb14
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Re: How can I speak to someone about my 4G upgrade?

Wish you luck, it's been a week since we upgraded sons mobile and sim card to 4g, and we still can't access mobile data. each time we have rang we've been told should be working after 24 hours and still not working. hope yours gets sorted .
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Cosworthlady1
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Re: How can I speak to someone about my 4G upgrade?

Can I hijack this post.

I have a Samsung s7 and still showing H on my phone. Do I need a new SIM card to enable my phone to 4g?
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Superuser
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Re: How can I speak to someone about my 4G upgrade?


Cosworthlady1 wrote:
Can I hijack this post.

I have a Samsung s7 and still showing H on my phone. Do I need a new SIM card to enable my phone to 4g?

Hi Cosworthlady1,

 

unless you change to one of the new 4G tariffs and receive a new Virgin Mobile SIM you not be able to get 4G.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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dflory
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Re: How can I speak to someone about my 4G upgrade?

We will find out later today when she tries.....it has been a week or so for us already but she was in a remote area away from any signal so we did not know that it hadn't worked at all.

Lets see and hope.

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Cosworthlady1
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Re: How can I speak to someone about my 4G upgrade?

Ahhh. I only took out my contract in September so can I still change my plan?
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