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degsie15--
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Help with querry

Why have got charged 5x28pence extra on my next phone bill?
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Dave606
Fibre optic
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Re: Help with querry

Does your bill not detail or state what these charges are?.  Such as calls, MMS, TV program voting lines etc?.  

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Forum Team
Forum Team
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Re: Help with querry

Hi degsie15,

Thanks for your post on the Community Forum. Sorry to hear that you've had some unexpected charges on your bill. 

If you log into your online account: https://mobile.virginmedia.com/ecare/login then click on View My Recent Usage, you should be able to see what you've been charged for here.

If you would like to discuss the charges on your bill, please give us a call on 789 (Freephone from a Virgin Mobile), 150 (Freephone from a Virgin Mobile or Virgin Media landline) or 0345 6000 789 (from any other phone). You can also get in touch with us via WebChat: Contact Us
Many Thanks,

Terri

Virgin Media Forum Team


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