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Help with mobile account

Hi I've tried logging into my virgin mobile account so I can take off parental controls so I can access sone sites when im not on my home wifi but everytime I try to log in it says about me forgetting my memorable information which is my mother's maiden name which I know I'm typing in right. It's telling me to ring up to reset this any help why this is doing this?
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Re: Help with mobile account

Hi Emz1984,

there is a help page on logging in here: Trouble logging in?

As it is asking you to phone in though I would suggest that you do that:
789 from your Virgin mobile or 0345 6000 789 from any other phone.

Whilst you are speaking to the team they will be able to alter your parental control settings for you Smiley Happy

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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