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teabag
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Has the online mobile account had another update ?

One of my sim-only 30 day contacts, is apparently now out of contract and I'm due an upgrade ?

 

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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Forum Team (Retired) Mat_H
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Re: Has the online mobile account had another update ?

Hi Teabag,

 

Thanks for posting Smiley Happy

 

Sorry for any confusion caused on our part! I'll see if this is an issue we're aware of on our side. Thanks for bringing it to my attention!

 

Let me know if you see any other irregularities.


Thanks,


Mat
 


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Re: Has the online mobile account had another update ?

Hi Teabag,

 

Can you still see the upgrade message?

 

Let me know if you can still see the green banner.

 

Thanks,


Mat


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teabag
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Re: Has the online mobile account had another update ?

Hi Mat

Yes it is still there tonight, let me know if you need phone /account number in a PM so someone can look into it.
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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Re: Has the online mobile account had another update ?

That would be great Teabag Smiley Happy

 

I need your phone number, Full name and 3 characters of your password.

 

Let me know as soon as you can.


Thanks,

 

Mat
 


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teabag
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Re: Has the online mobile account had another update ?

Hi Mat

PM sent your way.
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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Re: Has the online mobile account had another update ?

Thanks for the PM Teabag Smiley Happy

 

I've replied with some info regarding this.


Thanks,


Mar


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teabag
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Re: Has the online mobile account had another update ?

Back in December this finally got resolved.

It's 6 months down the line and my 30day sim-only is out of contract again and due another phone upgrade :-)
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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teabag
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Re: Has the online mobile account had another update ?

Any chance this can looked into again?

I'm unable to see online if any tarrifs offered are worth changing to, the upgrade takes me straight to the Freestyle phone selection.

Just to confirm this has been a standard 30day sim-only from day 1, never have taken on a contract/Freestyle phone.

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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Message 10 of 11
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Re: Has the online mobile account had another update ?

Hi teabag

Thanks for your message.

Your online account will advise you if your package is eligible for an upgrade to a new 'Freestyle' handset.

This could mean your current contract has expired, or that you're on a 'SIM Only' package with us (which of course by definition would always be eligible).

Take a look at our current range of SIM Only and also our Freestyle contract offers on our website.

If you like what you see, just dial 789 free from your mobile (0345 600 0789 from any other line) and we'll be able to get you set up on the new deal.

Let us know how you get on.

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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