My wife and I have an old Virgin PAYG phone that we only use occasionally as we are mainly abroad. We forgot the PIN 3 times and we don´t have the PUK. I tried to register the number online and the web site says the number is already registered. I don´t recall registering. In case we did register and forgot, I tried to recover a password by entering our email addresses and postcodes, but with no success. I remember calling Virgin a year or two ago when we wanted to replace our 17-year old Virgin SIM card with a microSIM and the person from Virgin also seemed to find a different name registered to the phone and we gave up as he could not verify either me or my wife as the owner. What should we do? We are very attached to the number as we have had it for so long. Thank you.
3.7 Keep talking!: You need to use our Services at least once within any 180 day period either by making a chargeable call or sending a text message. If you don’t we may suspend your access to the Services and disconnect you from the Network. We don’t really want to lose you as a customer so please ensure you keep talking or texting!
7.2 Suspension for other reasons: We may also suspend your use of the Services and disconnect your SIM from the Network without giving you notice if you, or anyone who uses your SIM: … (g) chooses not to use our Services within a 180 day period either by making a chargeable call or sending a text message;
If you’re on an older tariff such as “Original Pay As You Go","Addict” or “Simply 8p”, the inactivity period is only 90 days.
Thanks for sending the PM with the requested details. This has now been sorted out for you and I've arranged a new SIM card to be sent. This can take up to 7 working days to be delivered by Royal Mail.
You will have 30 days to activate the new card. To activate your new SIM: