Welcome to the Community and thanks for posting on the Forum. I'm sorry to hear that you are having problems logging into your online account and also getting in touch with us to get this sorted out.
You can contact us via Social Media (our Community Forum, Facebook or Twitter), WebChat, or calling in on 789 (Freephone from a Virgin Mobile) or 0345 6000 789 (from any other phone) or 150 (free from a Virgin Media landline), or writing in to our postal address found on Contact Us.
Has this been sorted out for you yet? If you are still having a problem accessing your online account, please let me know and I can look into this for you. I'll need to verify your details, so I'll send you a private message. Just check the envelope icon at the top of this page.
Virgin Media Forum Team
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