Free calls allowance exceeded, but no limit warning text sent.
I have a Virgin pay monthly sim for my son. It gives him 1250 free any network calls, which he normally hardly puts a dent in. However, last month he exceeded it by 4.5 hours (found out he was using his phone like a walkie talkie to chat with his girlfriend)! So he now has an excess call charge of £61.97 on top of the monthly payment of £8.12.
Whilst I do not dispute the calls he has made, it is my understanding that you are supposed to receive a text message to warn that you are nearing your limit, which he didn't . He got one warning him he'd used 75% of his mobile web allowance, which he promptly stopped using. Then nothing until his allowance was refreshed.
Had he been warned he had used up his allowance of calls, he would have stopped.
With this in mind, where do I stand with this bill? I am trying to get a web chat about it, but it's permanently busy at the moment.
Re: Free calls allowance exceeded, but no limit warning text sent.
J0hn wrote: If he deleted it you'd never know
Very true. However, he never normally deletes his texts. I have also sat down with him and explained that I need ro know if he had, as there would be no point getting in contact with Virgin, only to find out that he had been sent a warning. He told me that the only texts he got were the two I've already mentioned.