Menu
Reply
  • 31
  • 1
  • 5
bluebottle
On our wavelength
165 Views
Message 1 of 7
Flag for a moderator

Free calls allowance exceeded, but no limit warning text sent.

Hi,

I have a Virgin pay monthly sim for my son.  It gives him 1250 free any network calls, which he normally hardly puts a dent in.  However, last month he exceeded it by 4.5 hours (found out he was using his phone like a walkie talkie to chat with his girlfriend)!  So he now has an excess call charge of £61.97 on top of the monthly payment of £8.12.

Whilst I do not dispute the calls he has made, it is my understanding that you are supposed to receive a text message to warn that you are nearing your limit, which he didn't .  He got one warning him he'd used 75% of his mobile web allowance, which he promptly stopped using.  Then nothing until his allowance was refreshed.

Had he been warned he had used up his allowance of calls, he would have stopped.

With this in mind, where do I stand with this bill?  I am trying to get a web chat about it, but it's permanently busy at the moment.

Thanks.

0 Kudos
Reply
  • 8.29K
  • 396
  • 973
jb66
Alessandro Volta
155 Views
Message 2 of 7
Flag for a moderator

Re: Free calls allowance exceeded, but no limit warning text sent.

Where did you read that you get a warning for exceeding call allowances?

0 Kudos
Reply
  • 1.87K
  • 174
  • 338
J0hn
Super solver
148 Views
Message 3 of 7
Flag for a moderator

Re: Free calls allowance exceeded, but no limit warning text sent.

There is a free app that monitors usage, so you son can check on a hourly basis if needed
It show minutes, texts and date.
0 Kudos
Reply
  • 3.82K
  • 899
  • 1.7K
Superuser
Superuser
137 Views
Message 4 of 7
Flag for a moderator

Re: Free calls allowance exceeded, but no limit warning text sent.


jb66 wrote:

Where did you read that you get a warning for exceeding call allowances?


Hi,

 

it states on this page: http://store.virginmedia.com/virgin-media-mobile/sim-only/pay-monthly-sim.html

Scroll down to Contracts > Can I cap my contract:

"Text alerts when you're near your limits
If you’re getting close to your minutes or data limit we’ll buzz you with a text." 

 

Although it says nothing about another to let you know if you've exceeded Smiley Sad

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

  • 31
  • 1
  • 5
bluebottle
On our wavelength
109 Views
Message 5 of 7
Flag for a moderator

Re: Free calls allowance exceeded, but no limit warning text sent.

Thanks Alex, that's the one I saw, but then couldn't find it again to answer the question!

He didn't get any text warning him he was near his call limit, but he did get one about his data allowance.

 

 

 

0 Kudos
Reply
  • 1.87K
  • 174
  • 338
J0hn
Super solver
91 Views
Message 6 of 7
Flag for a moderator

Re: Free calls allowance exceeded, but no limit warning text sent.

If he deleted it you'd never know
0 Kudos
Reply
  • 31
  • 1
  • 5
bluebottle
On our wavelength
87 Views
Message 7 of 7
Flag for a moderator

Re: Free calls allowance exceeded, but no limit warning text sent.


J0hn wrote:
If he deleted it you'd never know

Very true.  However, he never normally deletes his texts.  I have also sat down with him and explained that I need ro know if he had, as there would be no point getting in contact with Virgin, only to find out that he had been sent a warning.  He told me that the only texts he got were the two I've already mentioned.

0 Kudos
Reply