I will. Its just frustrating as had problem before and that took 3 calls to resolve. They never ring back even when they promise too. Poor customer service. Always Ofcom to turn too if nothing hapens. Thanks
I have just made a 2nd call to VM. This time i have a complaints reference number. Obviously the first advisor i spoke to did nothing. My direct debit is due next week so i doubt it will be resolved in time. If this is not resolved i will go to OfCom. I have turned my mobile data roaming off. I have bank statements to prove where i was when the charge was made. Not much faith in Virgin Mobile.
Sadly ofcom isn't a option but the FOS service is something you could goto and it charges virgin per a investigation don't know about the time scale. I'm in the same boat after the mess virgin mobile made of my account.
On my 3rd call to Virgin i was lucky to speak to a UK call centre. Apologised as was not given the callback as promised. Recognised i could not be in the UK and Thailand at the same time. Credited my account plus goodwill gesture. Is going to send feedback to 1st person i spoke to as did not follow correct process. Sorted at last.