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mandy5
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Faulty Samsung galaxy s7 edge

Hi I have had the samsung galaxy s7 edge less than a year. My screen has gone i get a green screen or the screen locks and is a grey colour and when unlocked is flashing white. I spoke to an advisor on the phone who talked me through a master reset which didn't work.  She also advised if it didnt work i could go online and use phone fix to put a repair in which i did i also have a job number. On putting the repair details in it stated id receive a pack through to send my phone off for repair. It has been nearly a week now and i have received no pack nor can i find anything on my account to explain whats happening. I just want my phone working seen as though its still under warranty at not even 6 months old.

 

Oh and just to add says the recommended point of contact is live chat which is constantly busy but i bet i will still be charged the phone cost for a phone i cant use!!??

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Re: Faulty Samsung galaxy s7 edge

Hi mandy5,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your handset that requires a repair. Have you received the return packaging yet?

If not, please let me know and I'll be able to check this for you.

 

Kind regards,

Terri

Virgin Media Forum Team


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