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DMC197261
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Failing credit check for upgrade

I have failed a credit check after waiting 3 Weeks to upgrade my phone I have been a customer with Virgin for 14 years with mobile TV and broadband. Can you please advice me on how I can resolve this situation I have never been in debt or have had any arrears.

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Superuser
Superuser
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Re: Failing credit check for upgrade

You will need to call in, Account issues cannot be dealt with on the Forum due to the DPA.

Retentions (the Thinking of Leaving Us option ) would probably be your best bet.

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Forum Team
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Re: Failing credit check for upgrade

Hi DMC197261,

 

Welcome to the community Smiley Happy

 

I'm sorry to hear that the credit check has failed.  As griffin has mentioned, give our team a call and we can help sort it out for you.  you can reach us on 789 from any Virgin Mobile or 0345 6000 789 from any other line.  It would be great to hear how you get on so keep me posted.

 

Keep in touch Smiley Happy


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