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Registered: ‎20-12-2016
Message 1 of 11 (291 Views)

Extra Data Charges

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Hello,

I recently checked my last few Virgin mobile eBills and discovered between the period of 18 October and 17 November my bill was £20.00 more than it should be, my contract itself is only just over £8.00. On the dates Nov 6 - 13 and 16-17 I have been charged £2.00 a day for exceeding my data allowance, by amounts varying from 1kb to about 80kb a day. I dont understand how this could happen as i mostly have my data off and only switch it on when i need it then turn it off again, i also have a data warning set up below my 1GB allowance and a data limit under the 1GB aswell.

As well as that i have a stamina mode active at all times which disables Wifi and mobile data when the screen is off.

My phone also says i used 0.95GB during this period.

Where as my bill says 1000.39mb

This is extremely annoying and causes me problems! 

Any help appreciated, thanks

Sam

(apologies if posted in wrong section, i didnt see 'choose a board')

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Alessandro Volta
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Message 2 of 11 (280 Views)

Re: Extra Data Charges

Might be a good idea upgrading to one of the double data tarrifs or setting your phone limit to 0.95gb
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Message 3 of 11 (272 Views)

Re: Extra Data Charges

Cheers for the reply but both of those suggestions already apply!

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Up to speed
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Message 4 of 11 (255 Views)

Re: Extra Data Charges

Are you on a 1GB tariff or a 500MB one doubled to 1000MB?
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Forum Team
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Message 5 of 11 (241 Views)

Re: Extra Data Charges

Hey Samdango, 

 

I am sorry to see that you’re having issues with the Data on your account, I can take a look into this for you. 

 

So that I can do that I will shortly send you a private message to get some further information.

 

Chat soon, 

 

Kelly 

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Message 6 of 11 (200 Views)

Re: Extra Data Charges

Hi Kelly,

I got a similar shock when my daughter exceeded her 300mb x 2 data allowance and a £20 extra charge appeared my account, even though when I went through the usage on my account I couldn't actually see where I'd been charged. I've now set a 595mb alert, but is there any way my account can be set to ensure that she simply cannot exceed the 600mb limit? Is this similar to Samdango's enquiry?

I'm new to VMC so if this is not what I'm supposed to do please accept my apologies.

Atb

Quiggers1

 

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Superuser
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Message 7 of 11 (193 Views)

Re: Extra Data Charges

Hi Quiggers1,

 

Virgin Mobile do not cap allowances so you have done the correct thing by setting an alert (or even limit) on your daughter's device.

 

AlexKid :-)

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Message 8 of 11 (139 Views)

Re: Extra Data Charges

i have been charged for data that im unaware of using to the tune of £27 I'm unsure how this has differed from my usual data use i did use my sat nav for about 1/2 hour but thats it but i checked my bill and the data usage continues each day since the beginning of may to yesterday so i turned off my data What is going on can someone offer an explanationSmiley Mad

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Superuser
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Message 9 of 11 (127 Views)

Re: Extra Data Charges

Hi StevieL,

 

if you used up your mobile data allowance by the beginning of May but didn't turn it off then. Your phone will have continued to use it (Apps syncing, calendar, email e.t.c) and you will have been charged (£2 per day for 4G data).

 

AlexKid :-)

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Message 10 of 11 (118 Views)

Re: Extra Data Charges

Cold comfort but thanks for your reply..... I do think Virgin users should be clearly  made aware of this situation I now have a big bill to pay in an already  very tight month ..think i might try another provider when my contract is up very p**sed off.

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