Left Virgin (after... 16 or so years! So sad ) and got my PAC code, moved my number, cancelled my rolling contract.
Now my Virgin Simcard doesn't work. I sort of assumed, given I still have 20 odd days of minutes/texts/data (as the 789 person was keen to tell me) I would, you know, be able to use them! I assumed my Virgin Sim would be allocated a new number, is that not the case?
Do I need to call them up? Seems odd they reminded me I had almost a month of stuff left, then cut me off.
Actually. speaking as someone who does not have a mobile contract with Virgin, what they have done makes perfect sense.
You severed all ties, so they cut you off. Agreed they could have told you that it would have been better to call back in 19 days when the allowance was almost used. but then they would not be making money on you it they did !