I would just like to highlight what an absolutely appalling mobile phone customer service Virgin Media have. I have a Samsung Galaxy S6 and I have recently sent my phone in to repaired as data, wifi and GPS signals constantly drop out in areas where I used to have good service, also the charging connection on the phone has become faulty and no longer charges. Having missed a call from the repair centre I was left a voicemail asking me to call them back. Upon returning the call I got through to the bog standard offshore customer service team who informed me that the charge to replace the fault LCD screen was £204, I can say with 100% certainty that there was absolutely no issue with the screen and it was working right up until the battery died, I sent the phone away in the box and packaging I was sent out so there should have been no problem with being damaged in transit either. I have requested to speak to the repair team however Customer Services do not have a contact number for them which is highly surprising. In additional Customer Services have advised me that as I am unwilling to pay £204 for a fault that doesn't exist my phone will be returned not repaired meaning the ACTUAL faults that I have reported will not be repaired.
Has anyone else experienced similar or can anyone advise how I can speak to someone that can comprehend the situation and help me resolve it instead of spinning the company script?
They seem to rarely stand over the warranties.Phones develop 'physical damage' on arrival at repair centre.Mine was under warranty,but they wouldn't fix it unless I paid £96.It's a con and they should be ashamed.
I sent my phone to investigate a fault not reading the Sim card, I called them for an update to be advised they were not repairing due to a cracked screen. It did not have a cracked screen and my only assumption is VM repair centre broke the screen to avoid repairing?
I am taking this further via Litigation/small claims.
I was wondering if you would be wiling to provide a witness statement in due course?