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monikasniecik
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Deposit

When Carphone warehouse make my contract they taked deposit two times because of some connection issue. The guy told me I will get my deposit for 3-4 months back. Now is 9th month and nothing.

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Forum Team
Forum Team
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Re: Deposit

Hi monikasniecik,

Welcome to the Community Forum and thank you for posting. I'm sorry to hear that Carphone Warehouse took your deposit twice. Was this for a Virgin Mobile deal?

I'm not able to access your account via your Forum details. Please give us a call on 

789 or 0345 6000 789 or get in touch via WebChat on Contact Us so that we can look into this for you.

Kind regards,


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J0hn
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Re: Deposit

As Carphone warehouse took the money and not Virgin, then you can't expect Virgin to refund or have access to the Carphonewarehouse accounts sadly. Have you checked your Virgin Mobile online account to check they have not set up two accounts in your name?
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