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Colourist1
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Death of a family member

My brother-in-law died on the 1st November 2016, almost immediately after taking out a new mobile phone contract. I emailed  your phone supply address but failed to get a response! Since then, I note direct debits have been taken from his bank account.

He also appears to have been paying, presumably for TV or broadband, as a debit has been taken for that too.

It is not obvious who I should be writing to so help to sort this out would be appreciated.

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Forum Team
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Re: Death of a family member

Hi Colourist1,

May I start by offering my deepest condolences.

I understand seeing money being taken for these accounts will be causing further distress and would like to help getting this sorted for you.

I will shortly send you a PM with some further details which you can access by clicking the envelope in the top right corner of the page.

Looking forward to hearing from you.

Thanks

Liam_T
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Forum Team
Forum Team
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Message 2 of 2
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Helpful Answer

Re: Death of a family member

Hi Colourist1,

May I start by offering my deepest condolences.

I understand seeing money being taken for these accounts will be causing further distress and would like to help getting this sorted for you.

I will shortly send you a PM with some further details which you can access by clicking the envelope in the top right corner of the page.

Looking forward to hearing from you.

Thanks

Liam_T
Forum Team

Who's who? Find out more about our community members. Good folk to know