Then I'm afraid you have been told wrong. This is mainly a customer to customer forum with some input from Virgin, but they do not usually handle your sort of complaint.
Failed credit checks come up all the time on here. (Just put failed credit in the search box.
I have an email address and a postal address, but you will wait some time for a response.
Consumer Underwriting ServicesVirgin MediaEagle Court,Coventry Road,BirminghamB26 3RZ
as this forum is mainly a platform for customers to help and advise one another, we here can't give you the answer you require.
However, your story is not uncommon. It seems many who fail Virgin's credit checks are able to get a phone from another provider without such problems.
If you want to pursue the matter with Virgin, your best course of action would be to take it up with their underwriters:
If you want to say thanks > click 'Kudos'.Answered your question? > click 'Mark as Helpful Answer' also.