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damian_burrin
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Message 1 of 10
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Credit Limits

How do I lower the credit limit for my mobiles.  They are currently set for £125 and as one is my daughters phone i'd rather the credit limit was much lower.

 

Thanks

Damian

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Superuser
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Message 2 of 10
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Re: Credit Limits

Hi Damian,

 

you need to call and speak to customer services (free on 789 from a Virgin mobile).

I believe the lowest limit is £50.

 

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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damian_burrin
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Re: Credit Limits

Ah ok. The one thing i truly hate about VM is trying to ring customer services. I just can never understand what they say. To the point when i last rang i ended up cancelling the order and going elsewhere just to get off the phone it was so frustraiting.

If there is a VM CS rep that frequents these pages and is able to help i'd appreciate a PM.

Thanks
Damian
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gindy
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Message 4 of 10
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Re: Credit Limits

You won't get a reply from any CS agents by posting in this forum. You've got to persevere with calling them I'm afraid.
I'm just a Virgin mobile customer, like you.
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damian_burrin
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Message 5 of 10
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Re: Credit Limits

Shame. I'd sooner cancel the phone them again. I really like VM services but their CS is shocking.

Might be time to move my srrvices elsewhere anyway :-(

Ah well

Will email and see if i can get a response.

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gindy
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Message 6 of 10
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Re: Credit Limits

@damian_burrin did u get anywhere with CS yet?
I'm just a Virgin mobile customer, like you.
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damian_burrin
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Message 7 of 10
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Re: Credit Limits

Tried ringing can't get anything from the indian call centre. The 2 i spoke to don't understand what im trying to do. There is no email. Its so frustrating. A good product let down by shocking service
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Forum Team
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Message 8 of 10
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Re: Credit Limits

Hi Damian,

Thanks for your post on the Forum. I'm sorry that you have experienced difficulties getting your credit limit adjusted when calling in to speak to Customer Services. Apologies, as well, for the delay in responding to your post.

@AlexKid is correct, the minimum credit limit is £50. 

I'll be happy to help with this, if you like. I will need to take more information from you, so I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.

 

Kind regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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damian_burrin
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Message 9 of 10
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Re: Credit Limits

That would be great. Not recieved an email though
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Forum Team
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Re: Credit Limits

Hi damian_burrin ,

Apologies that you haven't received the PM. I have resent this now.

 

Thanks,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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