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tracywood
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Contract End

I am becoming increasing frustrated with Virgin Mobile, we had 4 mobile contracts plus landline internet and tv so spending a considerable amount per month.  Last year one of the contracts was due to finish and I called asking for it to be cancelled, they continued to bill this and I continued to call and kept getting nowhere.  In the end I wrote a letter disputing the contract and the bill they must of received this letter as they changed the phone number to pay as you go, but still sent me another bill for £25.00, this is after me paying four months worth over and above when I cancelled the contract.  I have refused to pay it, and told them the account is disputed if anything they owe me money! They have now set debt collectors on me, I am absolutely furious........customer service is horrendous.  Anything I can do over this

 

thanks

John

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tracywood
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Re: Contract End

can anyone help with this

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Forum Team (Retired) Mat_H
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Re: Contract End

HI John,

 

Thanks for posting Smiley Happy 

 

I'm really sorry that you're having issues with your bill. I've sent you a PM detailing the next steps. You can view this by clicking the purple envelope in the top right.


Thanks,
 

Mat


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Forum Team (Retired) Mat_H
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Re: Contract End

Thanks for Sending that over John Smiley Happy

 

I'll look into this for you as soon as possible and will let you know when I have more info.


Thanks,

Mat


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tracywood
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Re: Contract End

hi any update on this?  thanks

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Forum Team (Retired) Mat_H
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Re: Contract End

Hi tracywood,


I have no new on this currently. I'll be sure yo let you know when I have more info.

 

Thanks,


Mat


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