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Kc74
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Complaints help

Can anyone help with an email address where you can send a complaint to, am fed up of getting nowhere on the phone, thanks in advance
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J0hn
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Re: Complaints help

There is no email address for complaints, sadly there are two options to register a complaint
Via a phone call
Write to the address on the contact us link at the bottom of this page
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Forum Team
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Re: Complaints help

Hi Kc74,

I'm sorry to hear that you are experiencing a problem with your service. We don't have a contact email address, but as J0hn advised, our complaints contact details can be found here: Contact Us: www.virginmedia.com/contactus > Something else > Making a complaint > Virgin Media Complaints Code of Practice for details on how to raise a complaint.

If you would like to escalate your concerns to us then please get in touch following those methods so that we can look into your complaint.

 

Kind regards,

 


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Kc74
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Re: Complaints help

Have followed that guide but am not getting anywhere just keep getting told you don't have a complaints procedure and a supervisor or a manager will phone me, however the manager I spoke to was very rude and didn't address my complaint at all so am now looking at taking my complaint higher.
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Forum Team
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Re: Complaints help

Hey Kc74

 

Sorry to hear about the trouble you're having in getting in touch with the team lately, I'd recommend following Terri's advice so that a member of the team can get in touch with you.

 

Apologies again for the inconvenience caused, I'd love to hear how you get on.

Craig


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