I'm sorry to hear that you are experiencing a problem with your service. We don't have a contact email address, but as J0hn advised, our complaints contact details can be found here: Contact Us: www.virginmedia.com/contactus > Something else > Making a complaint > Virgin Media Complaints Code of Practice for details on how to raise a complaint.
If you would like to escalate your concerns to us then please get in touch following those methods so that we can look into your complaint.
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Have followed that guide but am not getting anywhere just keep getting told you don't have a complaints procedure and a supervisor or a manager will phone me, however the manager I spoke to was very rude and didn't address my complaint at all so am now looking at taking my complaint higher.