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ccj
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Complaint procedure breached

How do you get a complaint resolved? I have lodged at least 3 formal complaints, written Swansea, spent hours on the phone, called in to a Virgin Media store, posted on Facebook - and nothing.

I am tired of non-UK based operators saying they have or will deal with my complaint.

I spend nearly £1800 pa with Virgin, I have the home phone, broadband, TV and mobile, yet I get treated so badly when something goes wrong.

I want to speak to someone in the UK who can resolve a Virgin Mobile complaint, does anybody know how to do this?

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hubbs91
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Re: Complaint procedure breached

On call get a complaint reference number. If not resolved in 8 weeks then raise with ombudsman.. Its only way I manged to get a complaint looked at correctly...You can get the ref over the phone and do not need to write in
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ccj
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Re: Complaint procedure breached

I have a complaint number, thank you