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pdrydenuk
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Charges for automated facetime/imessage texts from Iphone while abroad

Hi All,

My phone bill has about £4 worth of roaming texts from a recent trip to Japan and Thailand where my phone has apparently sent several texts each day charged at 30p each. I haven't sent any texts and further investigation shows that the likely culprit is the iphone trying to activate facetime and imessage. Forums on google seem to intimate that most phone providers will refund texts to this set number, though there is no number on my bill and I've been charged.

https://www.google.co.uk/?gws_rd=ssl#s&source=hp&q=447786205094

Does anyone know Virgin's policy around this? Tried calling but they put me on hold then hung up.

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Re: Charges for automated facetime/imessage texts from Iphone while abroad

Hi pdrydenuk,

Welcome to the community and thanks for posting regarding your experience.

Sorry to see that there have been some extra charges on your bill whilst you have been away.

There is no policy regarding the extra charges as such, but we would want to try and help make sure this does not happen again should you take the iPhone abroad in future.

I can't explain why your iPhone has sent multiple activation messages, and this may be something you might want to discuss with Apple to see if there is a way to prevent it.

Can I ask if you took steps to disable Facetime/iMessage whilst you were away?

Thanks

 

 

Liam_T
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pdrydenuk
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Re: Charges for automated facetime/imessage texts from Iphone while abroad

Hi,
I wasn't aware of the charges so didn't disable. My previous network waived the charges.
Also the whole point of FaceTime and iMessage is that they can use wifi so you can communicate abroad without charges.
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Re: Charges for automated facetime/imessage texts from Iphone while abroad

Hi pdrydenuk,

Thanks for coming back to me.

I would like to have a look at these charges in closer detail if possible.

I have sent you a PM with further details and look forward to your response.

Thanks

Liam_T
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