I have had a bill for £12.40 and the next bill had already accrued £5.50 for 'picture messages' I have only sent 1 picture and that was on Whats App!
I called to question this only to be told that it was group messaging or long tests that had been converted to MMS.
I have been with Virgin for 15 years and have NEVER been charged for group messages or long texts.
I cant see any thing in the contract to say this, and was not told at the time that this was the case. I have managed to get a refund up til now but I can't believe they can charge when I have 'unlimited texts' Surely a text to 3 people whether you sent it in one go or 3 times is the same?
Has anyone else had this? And how can I find out how many character in a sms is allowed as a single text? I have a Sony Experia Z5.
Hi Alexkid It is a new phone and contract, but I have had a contract with Virgin ofr 15 years and have never gon over my allowance or been billed for long messages or group texts so it is all new to me! Cathy 53
Just a thought - If you also have email addresses in your contacts it's also worth checking that the phone is not sending messages to an email address instead of the phone number. Texting an email address is done by mms.