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Jad007
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Charged for calls not used.

Made call for taxi about 20 seconds. Got bill for 420 mins £78 can get no joy from virgin conected to call centre abroad all the time which they says you must of used it. Long time to order taxi.thanks
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Forum Team
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Re: Charged for calls not used.

Hi Jad007, 

Thanks for your post and welcome to the forums. It's really great having you on board with us. 

Apologies to hear you've been billed for something you wasn't expecting. We're not able to look in to this via the Community. 

You'll need to give the team a call on 789 / 0345 600 0789 for them to look in to this for you. 

Apologies for any inconvenience. 

Thanks,

Kath_F
Forum Team

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