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Hathor311
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Changing phone from Pay Monthly to Pay as you go

 

 

 

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Superuser
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Re: Changing phone from Pay Monthly to Pay as you go

Hi Hathor311,

 

if you are on one of Virgin's SIM only 30-day rolling contracts, changing to pay as you go is no problem.

You just need to give customer services a call (free) on 789 from your mobile and give 30 days notice of your intent to change.

 

AlexKid :-)

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Ted_C
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Re: Changing phone from Pay Monthly to Pay as you go

Hello

Is there an email address I can use to clarify how the change from rolling contact to Pay as you go I made on 789 on 8 July will happen? I used 789 but as my hearing is not that good and the accent was very strong and the background noise horrendous, I'm insure what action if any I need to take now. I received a message telling me that I would revert to my chosen previous pay as you go tariff on 8 August, but as I've not had one that's a bit confusing. I cancelled by Direct Debit for the old tariff but would like to know what if anything I need to do next. I would rather change provider that phone 789 again!

Any advice most appreciated

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Superuser
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Re: Changing phone from Pay Monthly to Pay as you go

Hi Ted_C,

 

unfortunately there is no email address for Virgin Mobile.

Although there are also the contact options here: Help and Support - Contact us

 

If you did not choose a pay as you go tariff when you arranged this I would assume that you will be on the "Starter tariff" which will allow you to move to a "Big" tariff if you choose.

Click HERE for details. 

 

AlexKid :-)

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