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walsh2509
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Changing Old Sim to New One. Help

Got a new sim because I upgraded my data , took old one out put new one in. Entered 4 digit no with card to unlock, leaflet states to send  READY msg to 789678 tried this, get msg back No Network same when I powered phone down and restarted, once I had put in 4 digit No and auto msg came up asking if I wanted to send a Service msg to 789678 i did, moments later ... could not send msg

 Why ?

 

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Superuser
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Re: Changing Old Sim to New One. Help

If the SIM isn't activated it wouldn't be able to text, with that in mind the normal SIM switch setup companies do is: Send you a new SIM, once received you text/call a number from the current SIM. When the existing SIM goes dead, you pop in the new SIM. Done.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Superuser
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Re: Changing Old Sim to New One. Help

Hi walsh2509,

 

just to elaborate on Shelke's answer:

You need to send the text READY to 789678 from your old SIM.

You should receive a text back saying the request has been successful.

Your old SIM will deactivate and some time after your new SIM will become active.

(Place your new SIM in your phone and periodically turn it off and on to check for network).

Occasionally activation may take upto 24 hours.

 

AlexKid :-)

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