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johnsymonds
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Change tarrif not showing tarrif wanted?

On the SIM Only page there is a 30-day rolling tariff for 'Unlimited+' Minutes, Unlimited Texts and 2GB Data costing £12 per month. When i log in to my account and choose change tariff, that option is not there, the closest is 0 Minutes, 0 Texts and 2GB Data costing £12. Am i doing something wrong? or is this a new customers only tariff (which would be useless, if i need to buy a new sim and transfer my number then i may as well look at other networks).
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Superuser
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Re: Change tarrif not showing tarrif wanted?

Hi johnsymonds,

you could give Virgin mobile customer services a call on 789 from your mobile or 0345 6000 789 from any other phone and ask them if they are able to change you onto the tariff you require.

There should be no problem as it clearly states on the web page that you can change your tariff each month (up or down).

Prices are the same for new and existing customers.

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.


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Superuser
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Re: Change tarrif not showing tarrif wanted?

Hi johnsymonds,

you could give Virgin mobile customer services a call on 789 from your mobile or 0345 6000 789 from any other phone and ask them if they are able to change you onto the tariff you require.

There should be no problem as it clearly states on the web page that you can change your tariff each month (up or down).

Prices are the same for new and existing customers.

AlexKid :-)

If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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johnsymonds
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Re: Change tarrif not showing tarrif wanted?

Sorted over phone, thanks. Apparently, on the website if you have an old contract it will only show old offers Smiley Happy
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Superuser
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Re: Change tarrif not showing tarrif wanted?

Hi johnsymonds,

thanks for letting us know.

I'm glad that you were able to get this sorted Smiley Happy

AlexKid :-)

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Forum Team (Retired) Mat_H
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Re: Change tarrif not showing tarrif wanted?

Glad to hear this was all sorted Johnsymonds Smiley Happy

 

Let us know if you need anything.


Thanks,


Mat
 


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