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SB_M
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Change tariff to 4g

I have been trying to change my tariff since 17 Nov to 4g without any success.
I tried online and phoned at least 4 times and get told they have raised an IT ticket the matter will be resolved in 3 to 5 days. Each time I speak to a different individual and get told they are not allowed to text or email on progress so I have to keep calling every week. I missed 28 Nov renewal date and can't see 28 Dec being met either. please help!!!!
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Re: Change tariff to 4g

Hi SB_M

 

I'm very sorry to hear about the issues you've had with the changing of your package to 4G. I'd like to look into this so I've sent you a private message which you can view by clicking on the envelope in the top right.

 

I look forward to hearing from you.

Dave


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