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tinaDK
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Change from monthly tariff to PAYG

I would like to change from my monthly tariff to PAYG.
The reason is that I currently live abroad and dont use the phone/SIM.
But I will use it when I pop back to the UK on visits.
I have looked online for where to do this, but can't find it... 
Does anyone know whether this change can be made online (So I don't have to phone Virgin)?
Or do I have to email/phone?
Thanks! T

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Superuser
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Re: Change from monthly tariff to PAYG

Contract to PAYG normally requires the customer to call in about it (regardless of which company you're with.) So if you're not seeing it your mobile account area, call in about it. That would be a free call to 789 from the mobile or 0345 600 0789 from any phone. There's no email support, least of account changes via email.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Superuser
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Re: Change from monthly tariff to PAYG

Hi tinaDK,

 

from abroad you need to call +44 7953 967 967.

Calls will cost the same as the standard call rate for the region you're in.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Superuser
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Re: Change from monthly tariff to PAYG

Contract to PAYG normally requires the customer to call in about it (regardless of which company you're with.) So if you're not seeing it your mobile account area, call in about it. That would be a free call to 789 from the mobile or 0345 600 0789 from any phone. There's no email support, least of account changes via email.

- - - - - -
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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tinaDK
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Re: Change from monthly tariff to PAYG

Thanks!!! 
Do you know if it is free to call 789 from abroad?

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Superuser
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Re: Change from monthly tariff to PAYG

Hi tinaDK,

 

from abroad you need to call +44 7953 967 967.

Calls will cost the same as the standard call rate for the region you're in.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

Superuser1718.png