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jacquildavies
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Change a device on my account

I have noticed that my mobile account is showing my old phone. How can I change this to my new mobile phone with the same number? Thanks.

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teabag
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Re: Change a device on my account

There is no way you can do it yourself, you could try ringing 789 and asking if they could try and do it for you (no guarantee they will be able to).

All ours are also wrong along with the wrong IMEI numbers.
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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jacquildavies
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Re: Change a device on my account

Thanks Teabag. It seems Virgin makes it hard or impossible to change certain things. Why you can't change the make of a new mobile is beyond me! People change their phones regularly - why does Virgin make it all so difficult! I guess I'll have to phone them then 😒
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