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jameswimbledon
Tuning in
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Message 1 of 2
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Cannot sign in or change password

It won't allow me to enter a new password despite me following their guidelines.

I get an error message to the right of the new password box saying either too short, too long or other error.

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Superuser
Superuser
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Message 2 of 2
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Re: Cannot sign in or change password

Ring 789 or 0345 600 0789 and ask support to do a password change for you, they'll put it to a easy temp password on your account for you (restoring your access) and advise you to change the password once you've gotten in.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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