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bigkev3579
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Cancelling an old mobile account

As above. I've got 2 mobile phone numbers with virgin mobile. I was having issues trying to find an online way of cancelling the oldest one. Which by the way I never wanted a new account. only to upgrade and when I was half way through the upgrade it gave the option of a new number which I incorrectly assumed I was getting a fresh number not new account. But after trying to find ways to get rid of the oldest number i gave up and and just cancelled the direct debit. I've since payed off the money owed and would like this account closed.
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Re: Cancelling an old mobile account

HI bigkev3579,

 

Thanks for taking the time to post.

 

Any cancellation requests have to be done by calling the team. You can get them on 789 from a Virgin Mobile or 0345 6000 789 from any other line.

 

Let me know how you get on with that.

 

Thanks


Rich
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