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Jconnor1956
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Cancel contract

I have tried ringing 789 to speak to someone about ending my contract. Got through to very rude person who said I couldn't cancel. No explanation. I asked to be put through to manager. Didn't get anyone. Hung up after 10 mins. Anyone know of a way of cancelling and contacting someone in U.K. And not call centre in India.
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Superuser
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Re: Cancel contract

Hi Jconner1956,

 

there is no number for a UK customer service agent.

Your best bet is to go through 789 and select the "thinking of leaving" option again.

The Cancelation Team who are best suited to deal with your call are available Mon-Fri 8am-8pm, Sat 9am-6pm, Sunday Closed.

If your contract includes a mobile phone, it will be necessary to pay off any outstanding balance.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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  • 1.75K
Superuser
Superuser
893 Views
Message 2 of 2
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Helpful Answer

Re: Cancel contract

Hi Jconner1956,

 

there is no number for a UK customer service agent.

Your best bet is to go through 789 and select the "thinking of leaving" option again.

The Cancelation Team who are best suited to deal with your call are available Mon-Fri 8am-8pm, Sat 9am-6pm, Sunday Closed.

If your contract includes a mobile phone, it will be necessary to pay off any outstanding balance.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

Superuser1718.png