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Can't log into account

put this in the wrong area earlier so will try here. Have been trying to log into mobile account for a few days, when i put email/ password in it just keeps showing same page to put information in. I am using ipad, have tried safari, private browsing & google chrome. Did phone virgin but they couldnt help just said leave it 20 minutes & try again. If anyone else has had this trouble would appreciate some help.

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Re: Can't log into account

Hi Amysmum,

Thanks for your post on the Community Forum. I'm sorry that you're having a problem with your  . Is this working for you now?

If you are still having a problem with this, please send a private message to me with your name and mobile number, so I can look into this for you.

To PM me, simply:

  • Click on my forum name on the left of this post.
  • Go to my profile.
  • On the right had side, select the 'send me a message' option.

Kind regards,


Virgin Media Forum Team

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