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Ellawild
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Can't log in

Hi I managed to set up my mobile online account with an incorrect email address that isn't mine and now can't sign in to view my account as the verification is sent to this wrong email.
How do I change this as there are no options to put it right!
Please help
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Forum Team
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Re: Can't log in

Hi Ellawild,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with accessing your online account. Has this been sorted out for you since your post?

In order to get the email address corrected, you will need to either call in on 789 (Freephone from a Virgin Mobile), 150 (Freephone from a Virgin Mobile or Virgin Media landline) or 0345 6000 789 (from any other phone) or let me know and I'll send you a private message asking for more information and I can get this changed for you.

 

Kind regards,

Terri

Virgin Media Forum Team


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