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SJarvis
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Can't change Tarrif (have topped up £10)

Hi,

Would appreciate some help with this. I can't change the tariff on my PAYG SIM.

It says i need to top up £10 online, with a voucher or e-voucher to be able to change tariff. 

The thing is I have already topped up £10... twice, most recently with a voucher. And initially with debit card.

Why am i still not able to change my tariff?

 

Thanks

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Superuser
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Re: Can't change Tarrif (have topped up £10)

Hi SJarvis,

 

what tariff are you currently on, what are you trying to change to.

Have you tried calling customer services (free on 789) and asking them to change tariff for you?

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

 

 

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SJarvis
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Re: Can't change Tarrif (have topped up £10)

Hi AlexKid,

Thanks for the response, I'm on 'Unlimitacular: Starter' and would like to switch to 'Big Data and Texts'

Haven't tried calling yet, since it's not an urgent issue. Just irritating.

 

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