Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with calling us on 789. Have you been able to get in touch with us since your post?
Are you able to make any calls on your mobile? If you still need to get in touch with us, and 789 still isn't working, please give us a call on 150 (Freephone from a Virgin Mobile or Virgin Media landline) or 0345 6000 789 (from any other phone).
Let us know how this goes.
Virgin Media Forum Team
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