In a different posting on here, about poor customer service when trying to upgrade a phone, I also referred to this issue. Is Virgin making any attempt to address this? :
"By the way, the accents of your overseas sales staff really do take some understanding. Add to this a less-than-perfect line quality, plus a rather authoritarian tone of voice, then it doesn't make phoning Virgin a particularly rewarding experience".
I find, what I called, "a rather authoritarian tone of voice", particularly hard to accommodate.
Agreed, I had a similar experience today, a very authoritative young lady, whom jumped to conclusions, failed to listen to my answers and repeatedly asked the same questions before cutting me off. In the past Virgin was much better, but as they are now owned by a US company they are Evan worse that in the that couple of years where they were slowly deteriorating.
If it was not for my ongoing discounts I'd be long gone.