Unable to access my online mobile account. When I try to login will not recognise my details, when I try to reset my details system has a problem with my e-mail address despite this being the address that I receive my bill notification evert month. Have phoned details of to Tech. support 2 weeks ago but so far nothing back from them.
Have tried to reregister but message comes back that my mobile number is already registered, if I try to rest my password the message comes up that I cannot reset it as there may be a problem with my e-mail address.
This seems to be the same problem that I'm having. I was trying to register unsuccesfully as a new user - in the hope that would work - but evidently this isn't a fix if the original poster's experience is anything to go by
Hi, I'm still having the problem. I did end up ringing a guy on 789 in order to top up my PAYG phone with credit. He asked for my password and I told him that the website wasn't accepting it, but I'd tell him it anyway.
He said that the password I gave him was what he had on file/on screen whatever, only he'd got it - for some reason - all in uppercase. He applied the top-up, After speaking to him I then tried putting in my original password in uppercase to access my account online- but the Virgin website still rejects it.