I have had a mobile with you for over 2 years and have never been able to get a single bill from you. I have tried to get in to the online account and it never lets me in. I've run several times about this and had it 'sorted' but a team member, only for it to still not work.
Ive set new passwords, but they are new recognised when I try to log in. I've been trying again today and I was sent a link to reset the password yet again, but when you click on the link, even though it was only just sent, it says it has expired. I'm getting sick and tired of this now and if it isn't sorted will be leaving Virgin.
Welcome to the community and thanks for posting. I'm so sorry to hear you've been unable to log in to your online account for the past 2 years. This seems bizarre to me so I'll try my best to come up with a solution for you.
I appreciate you've tried multiple password resets etc. I'm curious to know what happens if you follow the 'Register Now' link on our website here. See if you can set up the number with a different email address for example.
I'll also send you a PM to discuss some other things. To view this click on the purple envelope on the top right.