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rjpring
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Buying apps from playstore

As a grey haired newcomer to smartphones - I can successfully download free apps form playstore, but if I attempt to acquire an app which requires payment, I click the price, accept location/photos etc. and Device ID, and am presented with an ERROR message:-

 

Error while retrieving information from server.

(RPCS S-7-AEC-0 PXBC-IZYU-CTFTY))

 

What am I doing wrong?

 

Thanks

 

Richard

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Superuser
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Message 10 of 13
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Re: Buying apps from playstore


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jhuk
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Re: Buying apps from playstore

Have you set up some kind of payment type with Google like Google Wallet etc?

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rjpring
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Re: Buying apps from playstore

OOPs no! Assumed that the system would ask me for card details or something! Said I was a newby!!

 

Thanks

 

Richard

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jhuk
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Re: Buying apps from playstore

Well I am not sure if your even getting to that stage yet but as I have never seen that issue and can use the Play Store without any problem its hard to guess.

 

I did set up a Google Wallet long before I had a smartphone so that may be why it works for me as Google has a payment method in place for me.

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rjpring
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Message 5 of 13
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Re: Buying apps from playstore

I have now got a gmail address and added a credit card to the account. However, still get the same error message when trying to purchase an app via playstore

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jhuk
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Re: Buying apps from playstore

Sorry as I have never seen any errors, even Googled that error code and nothing.

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rjpring
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Message 7 of 13
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Re: Buying apps from playstore

Thanks for all your efforts - I might try calling  in a Virgin Store where i bought the phone!!

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Superuser
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Re: Buying apps from playstore

Why don't you start here - Google Play help? Tells you all you need to know.

https://support.google.com/googleplay/answer/2651410?hl=en-GB

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jhuk
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Message 9 of 13
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Re: Buying apps from playstore

He does not get as far as a payment screen.

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Superuser
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Re: Buying apps from playstore