this forum is mainly a platform for customers to help and advise one another.
Billing issues such as yours cannot be dealt with here by users other than to offer advice. - Can you see details on your bill of any extra charges?
The forum is monitored by Virgin staff and one may contact you but if so that is likely to take a few days.
Your best option would be to call customer services, free on 789 from your mobile or 0345 6000 789 (standard rate call) and talk to them.
Alternatively you could try web-chat: Help and Support - Contact Us
The advisors are usually busy though so you may not get connected straight away.(Use a PC or laptop and keep the page open, just refresh it every few minutes until chat becomes available).
If you want to say thanks > click 'Kudos'.Answered your question? > click 'Mark as Helpful Answer' also.