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Issa11
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Billing account change help!?

No less that 4 times over the last 2 months I have tried to get customer services to amend a spelling mistake on my bill, yet it is still unchanged on my bill and on my online billing account.

Last week I was clearly told on the phone by a customer service advisor that I would be sent out an amended bill with corrected details, this bill was received today but it is still incorrect!

Have since tried earlier complaining to customer services but when put through to manager was left on hold for 35minutes then cut off.

Does anyobody in virgin customer services have a clue... how can correcting a spelling mistake on an account really be that hard and take this long? Smiley Frustrated

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Forum Team (Retired) BenD_H
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Re: Billing account change complaint

Hi Issa11,

 

Thank you for your message, it's great to meet you.

 

Correct spelling is free and also tells a lot about someone, so it's bit of a big deal for us here! I would like to know what spelling you're referring to?

 

Please pop me a PM with maybe a picture of the bill you have with the incorrect spelling and I'll see what I can do for you Smiley Happy

 

Take care.

Ben


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