i paid a bill via phone to virgin mobile but when checking my bill there is no payment received and when phoning up I get same reply, yet I've checked my bank account and phoned my bank and in black and white there is a payment I made on 22 July for £54.84, so where is it gone or who has taken it?
I've looked , it's not there and whoever I talk to at virgin come up with the same answer "we have no record of any payment". But on my bank statement it clearly states a payment of £54.84 to virgin mobile and after phoning my bank up they confirm it. I'll have to try something else then because I am not letting go of this, I'm as mad as hell, they say they record their phone calls but was fobbed off by them when I suggested they look into it that way. To me me this is fraud and or theft .
Your bank will have a number/serial of the payment, Virgin can trace it from that, they may ask for a copy of your statement not photocopied and give you an address to post it in to, it may have been linked in error to a different account, I take it you only have one account?
Thanks for taking the time to get in touch with us about the billing issue with the payment you have made, and a warm welcome to the community.
I apologise that my colleagues have been unable to support you with this when you have previously called. If this is still an issue, could you let me know what method of payment you used to make this payment to us?
Was this via:
Any other method of payment.
If you could let me know and I'll do my best to support you further.
i paid bill over phone with my debit card which my bank has details of. I have forwarded this information via phone call but virgin still don't acknowledge the payment. My bank is now looking into this and virgin have agreed to look into this via a dispute claim.
I can't believe this is not resolved yet I phoned up virgin mobile and I gave my card details to the person on the phone and paid the amount that person requested from me, surely if someone looked back on phone records they would "find" my transaction ?
Thanks for popping by and for joining us on the forums.
I'm not sure what happened with your post to us but if you could let us know what your original post was about, and if you need any help with whatever it was, then if you could get back in touch with us on the forums with another post and let us know, that would be great