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Adejam
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Bill paid 4 days ago - still not reconnected

My phone was disconnected the day before I paid the bill, no biggie, I thought, it usually takes 24 hours to get back up and running.

It's been 4 days now and I have been restarting my phone constantly (Because sometimes that helps) I'm even unable to contact Virgin on their number (I get the voice telling me to call the same number I'm calling already)

No other access to a phone, since I don't have a landline, how do I get this fixed?

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Superuser
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Re: Bill paid 4 days ago - still not reconnected

Hi Adejam,

 

I can understand your frustration Smiley Frustrated

If you can borrow a phone, you can call on 0345 6000 789 (standard rate call).

Or you could try web-chat: Help and Support - Contact Us > Mobile > Mobile billing and payments > Chat online.

The advisors are almost always busy though Smiley Sad
(Keep the page open and refresh it every few minutes).

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Forum Team
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Re: Bill paid 4 days ago - still not reconnected

HEy Adejam

 

Welcome to the Community, I'm sorry to hear about the problems you've been experiencing in getting your phone back online lately.

 

As AlexKid has mentioned, I'd recommend giving our team a call so we can fully clear security and take a good look at this for you.

 

We'd love to hear how you get on and will be here should you need any assistance moving forward.

Craig


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