Please help someone! My dad died recently and he has phone contracts (mobile) however the mobile team wont allow my mam to pay from her single bank account. They say the credit cannot be transferred. What do i do? I dont want to lose the phones as both have less than a year to run. All i want to do is keep paying for the term left. It seems a bit obstructive and ridiculas not to allow it, if i stop paying (dads account closing) what then?
I'm so sorry to hear of your father's passing, please accept our condolences.
If you want to transfer your father’s account to another person (your mother), then you will need to either speak direct with our Customer Services team, or I can complete a request for a transfer of responsibility for you if account security can be confirmed with me.
I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.
Generally speaking, the person setting this up will be able to choose to keep this as a PAYG or add a contract. I'm unable to give you the specifics as this will need to be discussed with our team who will arrange the transfer and depends on the current contract. If a credit check isn't passed then the transfer of responsibility may not be possible.