Menu
Reply
  • 5
  • 0
  • 0
whizza
Joining in
276 Views
Message 1 of 10
Flag for a moderator

Bank system can't connection

When is this going to be fixed?

NewCard.png

 

0 Kudos
Reply
  • 1.87K
  • 174
  • 338
J0hn
Super solver
273 Views
Message 2 of 10
Flag for a moderator

Re: Bank system can't connection

No idea wat the issue is

What's the make and model of the phone and what operating system and version?

Banking has very specific needs to work, so no unlocking of the boot loader in Android or jailbreaking of iOS, no Android operating system hybrids as used by the "Oneplus"
Phones
0 Kudos
Reply
  • 5
  • 0
  • 0
whizza
Joining in
266 Views
Message 3 of 10
Flag for a moderator

Re: Bank system can't connection

This is Windows laptop, Chrome browser.
Just trying to update my PAYG payment card on Virgin website.

0 Kudos
Reply
  • 111
  • 5
  • 26
Forum Team
Forum Team
244 Views
Message 4 of 10
Flag for a moderator

Re: Bank system can't connection

Hi whizza, 

 

Welcome to the Community and thanks for posting. Apologies you have not been able to update your payment details online, let me see if I can sort this out for you. 

 

I have just tried to replicate this error in my own online account and it seemed to work just fine so I was unable to replicate this problem unfortunately. The method I used was removing the current card and then adding another card rather than using the option to update card details. You may want to try that method to start with if you've not already tried it.

 

It may also be worth trying to change the card details in another internet browser just in case there is something underlying in your particular browser.

 

If you still have these problems after trying these things can you also let me know at what point that error appears please? Is it something that pops up as soon as you click on the Payment card Tab or when you select an option within there?

 

Let me know how you get on after trying those things Smiley Happy 

 

Thanks 

Mike 

  • 5
  • 0
  • 0
whizza
Joining in
230 Views
Message 5 of 10
Flag for a moderator

Re: Bank system can't connection

Hi Mike

On a different Windows 10 laptop
Tried both Edge and IE11 with same result

Login using email address and password.
On Account Hub page, click Top up
On Top up page, click Payment card
On Payment card page, click Add a payment card
Choose a card, put dot in Use new card details and click Enter your card details

Bank system can't connection
Please check and try again later
0 Kudos
Reply
  • 7
  • 0
  • 1
Polly2
Tuning in
224 Views
Message 6 of 10
Flag for a moderator

Re: Bank system can't connection

Hi, I had the same problem and it was completely sorted by Terri from the forum and Sallie "in the back room". It's not a problem with the browser but with Virgin's web site.

hope this helps

0 Kudos
Reply
  • 5
  • 0
  • 0
whizza
Joining in
187 Views
Message 7 of 10
Flag for a moderator

Re: Bank system can't connection

Still not fixed.

Bank system can't connection Please check and try again later.

Can't wait much longer.

Any recommendations for PAYG providers with systems that work and provide proper customer service?

 

 

0 Kudos
Reply
  • 6.85K
  • 217
  • 511
Forum Team
Forum Team
179 Views
Message 8 of 10
Flag for a moderator

Re: Bank system can't connection

Hi whizza,

Sorry to hear that you have had problems with your online PAYG top up. As Polly advised, I can look into this for you, I just need to take more information from you first. 

I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.

 

Kind regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


  • 5
  • 0
  • 0
whizza
Joining in
159 Views
Message 9 of 10
Flag for a moderator

Re: Bank system can't connection

Thank you Terri.

All sorted now.

 

 

0 Kudos
Reply
  • 6.85K
  • 217
  • 511
Forum Team
Forum Team
158 Views
Message 10 of 10
Flag for a moderator

Re: Bank system can't connection

Hi Tony,

I'm really glad to hear that this is working for you now! I was just talking about this with one of my colleagues who was asking if this was fixed for you now.

 

Please get back in touch if we can help with anything else.

 

All the best,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help