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Starvemarve
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Awful company

How do I leave virgin???
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Superuser
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Re: Awful company

call up and give your 30 days notice to leave if you are out of contract
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Superuser
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Re: Awful company

call up and give your 30 days notice to leave if you are out of contract
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Starvemarve
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Re: Awful company

I've only had the contract a week??
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Superuser
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Re: Awful company

still need to call up but i think you have 30 days to cancel
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Starvemarve
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Re: Awful company

Ok cheers!! I will do it tomorrow when I'm back from the states!!
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Superuser
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Re: Awful company


Starvemarve wrote:
I've only had the contract a week??

Hi Starvemarve,

 

as you've only had the contract a week you will be able to cancel under Virgin's 14 day Customer Satisfaction Guarantee.

Give the Team a call (free from the UK on 789) from your mobile. 0345 6000 789 from any other phone.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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pr1v8cy1
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Re: Awful company

Good luck with your cancellation. I cancelled (within the 14 days and with no equipment supplied or phone usage) in November and I'm still waiting for them to cancel my account. I apparently still have a mobile phone number according to my online account and I am still receiving emails with "bills" (though they are at least nil). I'm sick of ringing up and speaking to people who cannot understand you, aren't interested and then hang up on you, so I've given up. Looks like once you're in (even for just 1 day in my case) then you can't get out!! In the new year I am going to write to Virgin mobile, God forbid a technology company should have email, and copy in trading standards to see if that inspires them to close my account. Best of luck!
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