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Dillymaude
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App Log in

I cannot log into my virgin mobile account anywhere except on a computer which is very frustrating. It ticks my user name & password so I know both are correct then refuses to log me in. There is no point in having an app that won't let you log in. I have tried all the usual things, have tried changing my password nothing works and I'm fed up with it now. Virgin customer service have been useless telling me to try later. Well it's been 3 months now how much later is later. Does anyone have any suggestions please?

 

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Forum Team (Retired) Mat_H
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Message 2 of 8
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Re: App Log in

Hi Dillymaude,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you're having issues with the app. I want to get this all sorted for you.

 

Are you able to let me know what phone you're using?

 

Let me know as soon as you can.

 

Thanks,


Mat
 


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Dillymaude
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Message 3 of 8
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Re: App Log in

iPhone 6s Mat
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Forum Team (Retired) Mat_H
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Re: App Log in

Thanks for coming back to me Dillymaude Smiley Happy

 

I'll see what could be affecting this on our side and will get back to you.


Thanks,

Mat


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Dillymaude
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Message 5 of 8
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Re: App Log in

Thanks Mat
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Forum Team (Retired) Mat_H
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Re: App Log in

No problem at all Smiley Happy

 

Thanks for your patience. I'll let you know as soon as you can.


Thanks,

Mat


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bobsmith
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Message 7 of 8
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Re: App Log in

Try to reinstall the app on your device and see whether it works or not.

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Dillymaude
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Message 8 of 8
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Re: App Log in

I have Bob, twice & still not working

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